Rafael Da Silva

Experience & Skills:

• Tech Specialist, Epic Services S.à r.l. (Recent–Present): Providing IT operations and support as a key team member, handling projects, client technical needs, and tailored solutions for small to medium businesses; strong focus on reliability and customer care in Luxembourg's IT landscape.
• Microsoft 365 Expertise: Skilled in setup, management, and optimization of M365 environments—including secure email, collaboration tools (Teams, SharePoint), user administration, and basic threat protection—to help clients collaborate efficiently and stay productive.
• IT Support & Troubleshooting: Experienced in on-site/remote technical support, diagnosing and resolving hardware/software issues, virus/malware removal, data backup/recovery, network configurations, and preventive maintenance to minimize downtime for homes and businesses.
• Project-Based Tech Work: Contribute to diverse IT projects, from infrastructure optimizations to implementing secure systems; hands-on approach ensures practical, results-driven solutions that make technology accessible and hassle-free.
• Commitment to Simplicity: Dedicated to helping clients navigate digital tools without complexity, drawing from practical field experience to provide clear, effective support tailored to Luxembourg's local needs.