IT Support plans
for Small Businesses
Streamline your IT management with a support plan that fits your team. Start with Pay-As-You-Go, or choose the Support Plan or Unlimited Plan for a fixed price per person per month. Onsite work, projects and add-ons are billed separately.
Your In-House IT Team Extension
Hiring a full IT staff drains resources for small businesses. We step in as your dedicated crew for everyday IT questions and problems; larger setups and projects are quoted separately.
No more troubleshooting alone. Based in Mertzig, Luxembourg, 8digit delivers expert, personal support like an internal department, Monday to Friday, 08:00–12:00 and 13:00–17:00.
Remote Help First
Most everyday IT problems can be solved remotely. With the Unlimited Plan, remote support during support hours is unlimited; the Support Plan includes 30 minutes per person per month.
Open a ticket in our client portal. We handle requests as quickly as possible during support hours, most urgent first.
Tailored Add-Ons
Customize to fit your setup. Choose from Microsoft 365 with professional email, a password manager, antivirus or security. Add-ons are not included in any plan.
Pay just for extras you need. As your partner, we integrate these seamlessly, boosting efficiency without complexity.
IT Support ensures your business tech runs smoothly
Cybersecurity
Protects business data and systems from cyber threats, ensuring robust security for small enterprises.
Personal Helpdesk
Offers dedicated, user-friendly support to address IT queries and technical challenges efficiently.
IT Support
Resolves technical issues fast, ensuring smooth operations and minimal downtime for businesses.
Backup & Recovery
Ensures data is securely backed up and quickly recoverable to prevent losses in emergencies.
M365 & Cloud
Implements Microsoft 365 and cloud tools to enhance collaboration and streamline business processes effectively.
Network Security
Safeguards network infrastructure against unauthorized access, maintaining secure and reliable connectivity.
Server Management
Maintains servers to ensure consistent performance, data accessibility, and operational reliability for small enterprises.
Business Automations
Automates repetitive tasks to increase productivity, reduce costs, and streamline operations for small firms.
AI Integrations
AI tools to optimize workflows, enhance decision-making, and improve efficiency for small businesses.
IT Support | Pricing Plans
Pay-As-You-Go
What’s included?
For startups and small teams of up to 5 people with occasional IT needs. No monthly plan fee. Remote or onsite help only when you ask for it, billed separately. 12-month term.
Up to 5 people
Remote or onsite on request, billed separately
Requests via our client portal
Hardware and software partner
Mon - Fri
8-12H 13-17H
No monthly plan fee
12-month term
Add-ons (not included, billed separately): Microsoft 365, password manager, antivirus, security.
Choose the plan that fits your team. We confirm the number of people, send a quote, and start after it is signed.
Support runs Monday to Friday, 08:00–12:00 and 13:00–17:00. Send your requests through our client portal. We handle them during those hours, as quickly as possible and most urgent first.
The plan covers the people on the quote. Onsite work and projects are billed separately. Add-ons are not included: Microsoft 365, a password manager, antivirus and security can be added to the same quote.
All plans, including Pay-As-You-Go, have a 12-month term and renew automatically for another 12 months. Paid plans are priced per person per month and can be billed monthly or yearly; the term is 12 months either way. You can upgrade to a higher plan at any time. To change plan, downgrade or cancel, give us 30 days' notice before the end of the current term; the change applies from the renewal. There is no cancellation during the term. Pay-As-You-Go has no monthly plan fee; cancelling it simply ends your access, with no other cost.
Support Plan
What’s included?
Unlimited tickets, with 30 minutes of remote support included per person each month. Unused minutes do not carry over. Extra remote and onsite work are billed separately. For teams of 1 to 25 people.
30 minutes remote per person / month (no carry-over)
Unlimited tickets
Extra remote billed separately
Onsite billed separately
Requests via our client portal
Hardware and software partner
1 to 25 people
Mon - Fri
8-12H 13-17H
12-month term
Add-ons (not included, billed separately): Microsoft 365, password manager, antivirus, security.
Choose the plan that fits your team. We confirm the number of people, send a quote, and start after it is signed.
Support runs Monday to Friday, 08:00–12:00 and 13:00–17:00. Send your requests through our client portal. We handle them during those hours, as quickly as possible and most urgent first.
The plan covers the people on the quote. Onsite work and projects are billed separately. Add-ons are not included: Microsoft 365, a password manager, antivirus and security can be added to the same quote.
All plans, including Pay-As-You-Go, have a 12-month term and renew automatically for another 12 months. Paid plans are priced per person per month and can be billed monthly or yearly; the term is 12 months either way. You can upgrade to a higher plan at any time. To change plan, downgrade or cancel, give us 30 days' notice before the end of the current term; the change applies from the renewal. There is no cancellation during the term. Pay-As-You-Go has no monthly plan fee; cancelling it simply ends your access, with no other cost.
Unlimited Plan
What’s included?
Unlimited remote support during support hours for the people on the plan. Open as many tickets as you need. Onsite work is billed separately. For teams of 1 to 25 people.
Unlimited remote support during support hours
Unlimited tickets
Onsite billed separately
Requests via our client portal
Hardware and software partner
1 to 25 people
Mon - Fri
8-12H 13-17H
12-month term
Add-ons (not included, billed separately): Microsoft 365, password manager, antivirus, security.
Choose the plan that fits your team. We confirm the number of people, send a quote, and start after it is signed.
Support runs Monday to Friday, 08:00–12:00 and 13:00–17:00. Send your requests through our client portal. We handle them during those hours, as quickly as possible and most urgent first.
The plan covers the people on the quote. Onsite work and projects are billed separately. Add-ons are not included: Microsoft 365, a password manager, antivirus and security can be added to the same quote.
All plans, including Pay-As-You-Go, have a 12-month term and renew automatically for another 12 months. Paid plans are priced per person per month and can be billed monthly or yearly; the term is 12 months either way. You can upgrade to a higher plan at any time. To change plan, downgrade or cancel, give us 30 days' notice before the end of the current term; the change applies from the renewal. There is no cancellation during the term. Pay-As-You-Go has no monthly plan fee; cancelling it simply ends your access, with no other cost.
Frequently
Have questions about scheduling an appointment or signing up? Below are answers to help you connect with us effortlessly.
What is the difference between Pay-As-You-Go, the Support Plan and the Unlimited Plan?
Pay-As-You-Go is for startups and small teams of up to 5 people: no monthly plan fee, and remote or onsite help is billed separately, only when you ask for it. The Support Plan costs €50 per person per month for teams of 1 to 25 people: unlimited tickets and 30 minutes of remote support per person per month (unused time does not carry over); extra remote and onsite work are billed separately. The Unlimited Plan costs €100 per person per month for teams of 1 to 25 people: unlimited tickets and unlimited remote support during support hours; onsite work is billed separately. All prices incl. 17% TVA. All plans have a 12-month term.
What can I ask for help with, and what is not included?
Everyday IT questions and problems: software errors, email and Microsoft 365 questions, slow computers, printers, user accounts and cloud tools. Larger work such as migrations, new devices or office setups is a project and is billed separately. Add-ons are not included in any plan: Microsoft 365, password manager, antivirus and security. We do not offer monitoring, 24/7 support or on-call cover.
How do I ask for help, and how fast do you respond?
Open a ticket in our client portal and describe the problem, for example “My computer is slow”. The portal keeps all your requests in one place. We work Monday to Friday, 08:00–12:00 and 13:00–17:00 and handle every request as quickly as possible, starting with the most urgent.
How long is the term, and how do I cancel?
All plans, including Pay-As-You-Go, have a 12-month term and renew automatically for another 12 months. Paid plans are priced per person per month and can be billed monthly or yearly; the term is 12 months either way. You can upgrade to a higher plan at any time. To change plan, downgrade or cancel, give us 30 days' notice before the end of the current term; the change applies from the renewal. There is no cancellation during the term. Pay-As-You-Go has no monthly plan fee; cancelling it simply ends your access, with no other cost. The full rules are in our Terms of Service.
Can I visit your office to discuss signing up for services?
Yes, book an in-office consultation via our form or phone to explore our services over coffee. Appointments ensure we’re ready to focus on your business needs.