Terms of Service

Effective date: January 8, 20236

Introduction

‍Welcome to 8digit S.à r.l.! These Terms of Service (“Terms”) govern your access to and use of our website and services. By subscribing, purchasing, or using any services, you agree to be bound by these Terms. If you do not agree, do not use our services.

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1. Company Information

‍8digit S.à r.l.

2, Zone Industrielle, L-9166 Mertzig, Luxembourg

RCS Luxembourg: B278037

TVA: LU34952118

Registration number: 2023 2428 377

Email: legal@8digit.lu

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2. Acceptance of Terms

‍By creating an account, subscribing, or using our services, you confirm that you have read, understood, and accept these Terms in full. You must be at least 18 years old or have legal authority to enter this agreement.

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3. Description of Services

‍We provide unlimited subscription-based services for Luxembourg businesses:

  • Unlimited remote IT support: Fast tech fixes, troubleshooting, software updates, Microsoft 365 integration, device management.
  • Unlimited digital marketing: Website building and management, SEO optimization, content creation, traffic strategies, social media, ad campaigns.Services are delivered remotely via ticket system, email, or shared tools.Additional offerings: Hardware sales, installations, one-off projects (quoted separately).All services on a "best effort" basis — no guaranteed specific results (e.g., SEO rankings or traffic volumes).

4. Subscriptions and Plans

  • Monthly plans: Billed monthly, cancel with 30 days' written notice to support@8digit.lu.
  • Yearly plans: 12-month binding commitment, no early cancellation or refunds.
  • Unlimited requests: Submit via our portal; handled swiftly during business hours (Mon-Fri, 8:00–17:00 CET).
  • Upgrades/downgrades: Remaining balance refunded (pro-rata); new plan starts immediately.
  • Overuse/abuse: We may limit or suspend if requests are excessive or unreasonable.

5. Payment Terms

  • Prices exclude VAT; billed in EUR via Stripe, SEPA, or bank transfer.
  • Auto-renewal unless cancelled.
  • Late payments: 5% fee after 30 days; service suspension after 60 days; termination after 90 days.
  • No refunds except as stated in Refund & Cancellation Policy.

6. Customer Obligations

  • Provide accurate information, timely approvals, and remote access when needed.
  • Supply legal, non-infringing content for marketing/website tasks.
  • No misuse of services (e.g., illegal activities, spam, excessive requests).
  • Maintain security of your accounts and credentials.

7. Our Obligations

  • Deliver services professionally and promptly.
  • Maintain confidentiality and security of your data.
  • Provide support during business hours; emergency fixes as reasonable.

8. Intellectual Property

  • We retain rights to our tools, templates, and methodologies.
  • You grant us a license to use/modify your content for service delivery.
  • Websites built/managed: Ownership of custom assets transfers upon full payment; subscription sites remain managed by us.
  • "Powered by 8digit.lu" branding may appear unless removed by agreement.

9. Confidentiality

‍Both parties agree to keep confidential information secret during and after the term.

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10. Data Protection

‍We process personal data per our Privacy Policy. You are data controller; we are processor for client data. Separate Data Processing Agreement available on request.

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11. Limitation of Liability

  • Liability limited to amounts paid in the last 12 months.
  • No liability for indirect, consequential, or punitive damages; data loss; business interruption; or third-party actions.
  • No warranties beyond EU legal guarantees for hardware.

12. Indemnification

‍You indemnify us against claims arising from your content, misuse, or breach of Terms.

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13. Termination

  • By you: Per Refund & Cancellation Policy.
  • By us: Immediately for breach, non-payment, or misuse; with notice otherwise (pro-rata refund if applicable).
  • Effects: Access ends; outstanding payments due; data export available on request (fees may apply).

14. Force Majeure

‍No liability for delays due to events beyond control (e.g., cyberattacks, outages).

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15. Governing Law and Disputes

‍Governed by Luxembourg law. Exclusive jurisdiction: Luxembourg courts.

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16. Changes to Terms

‍We may update these Terms. Continued use after notification constitutes acceptance. Material changes notified by email.

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17. Miscellaneous

  • Entire agreement; no oral modifications.
  • Severability: Invalid provisions do not affect others.
  • No waiver unless in writing.

ContactQuestions: legal@8digit.luSupport: support@8digit.lu

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