Privacy Policy
8digit S.à r.l. (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services or visit our website.
1. Data Controller Information
8digit S.à r.l.
2, Zone Industrielle, L-9166 Mertzig, Luxembourg
RCS: B278037 | TVA: LU34952118 | Registration nr.: 2023 2428 377
Contact: legal@8digit.lu
2. What Personal Data We Collect
We may collect and process the following personal data:
• Identification Details: Name, email address, phone number, and business details (e.g., company name, domain name)
• Payment Information: Handled securely by our third-party payment processor, Stripe
• Technical Data: IP address, device type, browser type, and information about how you use our website
• Communications: Emails, messages, and customer support interactions
• Website Analytics: Collected through Matomo, including page views, time spent, and device usage, in compliance with privacy laws
3. How We Use Personal Data
We use your data for the following purposes:
• To Provide Services: Setting up and managing your M365 accounts, IT support, website hosting, and hardware services
• Customer Support: Responding to your inquiries and providing assistance
• Billing and Payments: Processing payments securely via Stripe
• Service Improvements: Analyzing data to improve our offerings
• Marketing and Newsletters: Sending updates and promotional materials, with your explicit consent
4. Legal Basis for Processing Data
Under GDPR, our legal grounds for processing your personal data are:
• Consent: For marketing communications and analytics
• Contractual Necessity: To fulfill our obligations in providing services
• Legitimate Interests: To enhance our services and maintain website security
• Legal Obligations: Compliance with legal and regulatory requirements
5. Data Retention
We retain your personal data as follows:
• Account Data: For as long as you have an active account and up to 2 years afterward
• Newsletter Data: Until you unsubscribe
• Analytics Data: Anonymized and retained indefinitely for statistical purposes
6. Data Security
We use industry-standard encryption methods (e.g., SSL) over HTTPS to protect your data. Our systems are secured with regular updates and audits. Despite these measures, no online data transfer can be 100% secure, and we cannot guarantee absolute security.
7. Data Sharing and Third Parties
We only share your data with trusted partners:
• Stripe: For secure payment processing
• Matomo: For web analytics (IP addresses are pseudonymized)
• Memberstack: For managing membership and user access
• Google Analytics: We use Google Analytics to track and analyze user behavior on our website. Google Analytics collects data such as IP addresses, device information, and browsing activities. This data is used to generate reports and improve website functionality. You can opt out of Google Analytics tracking by adjusting your browser settings or using Google’s opt-out tools.
• Bing Places: We use Bing Places for business listings, which may collect data when you interact with our website via search engine results.
• Webflow: Our website is built on Webflow, which may collect aggregated and anonymized data to ensure proper website performance and functionality. For details on Webflow’s data processing, please refer to their privacy policy.
8. User Rights
You have the right to:
• Access Your Data: Request a copy of your personal data
• Rectify Your Data: Correct any inaccuracies
• Erase Your Data: Request deletion, subject to legal obligations
• Restrict Processing: Limit the use of your data under certain conditions
• Data Portability: Receive your data in a structured format
• Object to Processing: Withdraw consent or object to certain data uses
• Lodge a Complaint: File a complaint with the Luxembourg data protection authority
To exercise these rights, contact us at legal@8digit.lu.
9. International Data Transfers
Your data may be transferred outside the EU for processing. We ensure all transfers are protected by GDPR-compliant measures, such as Standard Contractual Clauses.
10. Cookies and Tracking
We use cookies to enhance user experience:
• Necessary Cookies: Essential for website functionality
• Analytics Cookies: Collected via Matomo for improving our services
• You can manage or disable cookies in your browser settings. We respect “Do Not Track” signals.
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page, and we will notify you via email if the changes are significant.
Contact Information
For any privacy-related questions or to exercise your rights, please email: legal@8digit.lu.
Company Details
8digit S.à r.l., 2, Zone Industrielle, L-9166 Mertzig, Luxembourg
RCS: B278037 | TVA: LU34952118 | Registration nr.: 2023 2428 377