Privacy Policy

Effective date: January 8, 20236

Privacy Policy

8digit S.à r.l. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services (unlimited remote IT support and unlimited digital marketing for Luxembourg businesses).

‍

1. Who we are – Data Controller

‍8digit S.à r.l.

2, Zone Industrielle, L-9166 Mertzig, Luxembourg

RCS Luxembourg: B278037

TVA: LU34952118

Registration number: 2023 2428 377

Email: legal@8digit.lu

‍

2. Personal Data We Collect

‍We collect:

  • Contact & identification data: name, email address, phone number, company name
  • Technical data: IP address, browser type/version, device information, operating system, usage data (pages visited, time spent)
  • Service-related data: support tickets, chat messages, project details
  • Analytics data: pseudonymised usage statistics via Matomo and/or Google Analytics

3. Purposes & Legal Basis

‍We process your data for:

  • Performing our services and fulfilling the subscription contract (Art. 6(1)(b) GDPR)
  • Providing customer support and communication (Art. 6(1)(b) GDPR)
  • Improving our website, services and security (legitimate interests – Art. 6(1)(f) GDPR)
  • Sending marketing communications/newsletters (your consent – Art. 6(1)(a) GDPR)

4. Data Retention

‍We keep your data only as long as necessary:

  • Active subscription data: during the contract + up to 2 years after termination
  • Analytics data: pseudonymised and kept longer for trend analysis
  • Legal obligations may require longer retention

5. Who We Share Your Data With

‍Data is shared only with:

  • Payment processor (Stripe)
  • Analytics providers (Plausible, Google Analytics)
  • Platform providers (Webflow)
  • Microsoft Bing Places (location data)All processors are bound by GDPR-compliant agreements. We do not sell your data.

6. International Data Transfers

‍Some processors are located outside the EU/EEA. Transfers are protected by appropriate safeguards such as EU Standard Contractual Clauses.

‍

7. Your GDPR Rights

‍You have the right to:

  • Access, rectify, erase, restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any timeContact us at legal@8digit.lu or lodge a complaint with the Luxembourg DPA (CNPD).

8. Cookies & Similar Technologies

‍We use essential and analytics cookies. You control them via our cookie banner or browser settings. See our separate Cookie Policy.

‍

9. Data Security

‍We implement industry-standard technical and organisational measures (encryption, access controls, regular updates). Absolute security cannot be guaranteed.

‍

10. Changes to This Policy

‍We may update this policy. Changes will be posted here; material changes will be notified by email.

‍

For any questions or to exercise your rights, contact: legal@8digit.lu