Which IT support plan fits your team?

8digit has three IT plans for teams of 1 to 25 people, priced per person per month incl. 17% TVA. Pay-As-You-Go (up to 5 people) has no monthly plan fee; help is available only on request, billed separately. The Support Plan (€50) includes 30 minutes of remote support per person per month, and the Unlimited Plan (€100) includes unlimited remote support during support hours.

The three plans at a glance

• Pay-As-You-Go: Price per person per month (incl. 17% TVA): No plan fee; Team size: Up to 5 people; Remote support: Only on request, billed separately; Tickets: Help only on request, billed separately
• Support Plan: Price per person per month (incl. 17% TVA): €50; Team size: 1–25 people; Remote support: 30 minutes per person per month; Tickets: Unlimited
• Unlimited Plan: Price per person per month (incl. 17% TVA): €100; Team size: 1–25 people; Remote support: Unlimited, during support hours; Tickets: Unlimited

Paid plans are billed monthly, or pay yearly, get 1 month free. Onsite work is billed separately on every plan.

Which plan fits which team?

The right plan depends on three things: how many people you have, how often they need help, and whether you want a predictable monthly cost.

Pay-As-You-Go: occasional needs, very small teams

Pay-As-You-Go suits teams of up to 5 people who only need help now and then. There's no monthly plan fee: when something comes up, you open a request, and remote or onsite help is provided only on request, billed separately.

Support Plan: regular small requests, predictable cost

The Support Plan suits teams with regular, mostly quick requests, such as a mailbox setting, a new user or a software question. You pay €50 per person per month, with unlimited tickets and 30 minutes of remote support per person per month. Unused minutes don't carry over to the next month. Remote time beyond the 30 minutes is billed in 30-minute increments; onsite work is billed per hour, with a 1-hour minimum plus travel.

Unlimited Plan: teams that rely on IT every day

The Unlimited Plan suits teams whose work depends on their IT every day and who want remote help without counting minutes. You pay €100 per person per month, with unlimited tickets and unlimited remote support during support hours.

Still not sure? Ask us through the contact form and we'll help you pick the right plan.

What every plan includes, and what's billed separately

• One place for requests: all support requests go through the 8digit client portal, so nothing gets lost between emails and calls. Email, chat and phone are not support channels.
• Support hours: Monday to Friday, 8:00–12:00 and 13:00–17:00. We handle requests as quickly as possible, most urgent first.
• Remote first: most everyday IT problems can be solved remotely.
• Billed separately: onsite work, projects and add-ons such as Microsoft 365, a password manager, antivirus and security.
• Not included in any plan: no 24/7 support, no on-call service and no monitoring.
• Languages: we support you in English, French, German, Luxembourgish or Dutch.

For a closer look at the day-to-day process, read how our IT support works.

Contract and billing

• Term: every plan, including Pay-As-You-Go, runs for 12 months and renews automatically for another 12 months.
• Billing: paid plans are priced per person per month, billed monthly or yearly. Pay yearly, get 1 month free. The term is 12 months either way.
• Team size: plans are priced per person, so your monthly price follows your team size. The Support and Unlimited Plans cover 1 to 25 people; Pay-As-You-Go covers up to 5.
• Upgrades: you can move to a higher plan at any time.
• Changes and cancellation: to change plan, downgrade or cancel, give us 30 days' notice before the end of your term; the change applies from the renewal. There's no cancellation during the term.

FAQ

Is there a 24/7 support option?

No. 8digit's support hours are Monday to Friday, 8:00–12:00 and 13:00–17:00. Requests are handled as quickly as possible during those hours, most urgent first.

How do I ask for help?

Support requests go through the 8digit client portal, which keeps all your requests in one place. For general questions, use the contact form; we reply within 2–3 business days, usually sooner.

Is onsite support included?

No. Most issues are solved remotely, and onsite work is billed separately on every plan, including the Unlimited Plan.

Can I switch plans or cancel?

You can upgrade at any time. To change plan, downgrade or cancel, give 30 days' notice before your 12-month term ends; the change applies from the renewal. There is no cancellation during the term.

Can Microsoft 365 licences be added?

Yes. 8digit is a Microsoft Indirect Reseller via Cloud Factory, so Microsoft 365 licences can be added to any plan. They are billed separately.

Compare the plans on our IT support page, or use the contact form to ask a question or request a meeting. We reply within 2–3 business days, usually sooner.