Welcome to Your IT Support Plan

Two professionals in a modern office collaborate at a desk with a laptop. Both wear headsets, suggesting IT support work. The background features large windows with natural light.

Welcome to 8digit’s Managed IT Support for Business! Whether you’ve signed up for our Premium, Pro, Basic, or Pay-as-You-Go plan, we’re thrilled to partner with you to keep your business technology running smoothly. This guide walks you through onboarding and highlights what’s included, so you can hit the ground running.

Our Plans at a Glance

At 8digit, we tailor IT support to your needs. The Premium plan offers comprehensive coverage with unlimited priority support, proactive monitoring, and dedicated account management. Pro provides a balanced option with ample remote assistance hours and priority ticketing. Basic is perfect for smaller teams, including essential support and device management. Pay-as-You-Go is our flexible, no-commitment plan—ideal for occasional needs, though with limited access and billing per request.

Onboarding: What to Expect

For Premium, Pro, and Basic subscribers, we’ll reach out within 48 hours (if we haven’t already) to schedule an onsite visit. During this appointment, our team will:

Create an inventory of compatible devices covered under your plan.
Set up secure remote connections for fast support.
Walk you through raising tickets in our intuitive ticketing system.

Pay-as-You-Go users skip the inventory step—support is request-based with no proactive setup. You’ll still access our dashboard, but with restricted features and lower priority.

Getting Started with the Dashboard

After onboarding, you’ll receive login credentials for the 8digit dashboard. This hub lets you:

Submit support requests and track their progress.
Access knowledge articles to troubleshoot common issues.
Invite team members and manage licenses (not available for Pay-as-You-Go).Premium, Pro, and Basic users enjoy full functionality, while Pay-as-You-Go is limited to ticket submissions.

Support in Action

Each plan includes a monthly allocation of remote assistance hours (except Pay-as-You-Go, which bills per ticket). We encourage using our knowledge articles first to save time. Exceeding your hours? We’ll log extra time (rounded to 30 minutes) and bill accordingly. Higher tiers can call us anytime, though we recommend tickets for documentation. Pay-as-You-Go users can call during emergencies only—non-emergency or excessive calls are tracked and billed.

Why It Matters

Documenting requests helps us refine our knowledge base, ensuring you’re always equipped with up-to-date solutions. Our goal? Minimize downtime and maximize efficiency.

Have questions? Reach out anytime.

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Welcome to 8digit—let’s power your business forward!

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