IT support and Microsoft 365 in Luxembourg

Yes, you can get IT support and Microsoft 365 licences from one local partner. Since March 2026, 8digit in Mertzig has been a Microsoft Indirect Reseller through Cloud Factory, so the same team that fixes your IT also looks after your Microsoft 365 licences and renewals.

Tired of calling one vendor for a broken mailbox and another for licences and renewals? Many small teams in Luxembourg end up with IT support in one place and Microsoft licensing somewhere else, and then nobody owns the full picture when something breaks.

How does one partner for IT and Microsoft 365 work?

At 8digit, we take both sides. Day-to-day remote IT on Pay-As-You-Go, the Support Plan or the Unlimited Plan, and Microsoft 365 / cloud licensing under the same local relationship. You ask once. We handle the request and the licence change without bouncing you between vendors.

What does "Microsoft Indirect Reseller via Cloud Factory" mean?

Since March 2026, 8digit has been a Microsoft Indirect Reseller through Cloud Factory, a Microsoft Indirect Provider (CSP distributor). We joined in March 2026 (welcome on 25 March), and our Partner Agreement was signed on 1 April 2026.

We are not a Direct CSP. Microsoft cloud licensing for our clients runs through this reseller path; support stays with 8digit.

What do you get as a client?

• Clearer advice on licences and renewals.
• Consolidated billing for cloud licences via 8digit.
• A proper CSP reseller route for Microsoft 365, plus Azure and the wider Microsoft cloud stack where it fits.
• No shared admin passwords. With professional admin relationships (GDAP), we can support your Microsoft environment without asking you to share admin passwords.
• Smooth licence transfers if you are moving from another provider, so you are not stuck between old and new.
• One contact. Cloud Factory does not sell past us to the end customer. You stay with 8digit.

Websites stay separate: a one-time project with a fixed quote, not mixed into Microsoft licences.

What this is not

This is not a badge that replaces good setup, or a promise of invented savings. Partnership status does not fix a messy tenant by itself. It is the licensing backbone behind the Microsoft 365 and cloud work we already do alongside local IT support, so one team can own both the fix and the licence.

Want to compare the IT plans first? Read which IT support plan fits your team.

FAQ

Is 8digit a Direct CSP?

No. 8digit is a Microsoft Indirect Reseller via Cloud Factory, a Microsoft Indirect Provider (CSP distributor). You work with 8digit: Cloud Factory does not sell directly to end customers, so we stay your local contact for IT and licensing.

Can you transfer my existing Microsoft 365 licences?

Yes. When you move from another provider, we can handle the licence transfer so your licences and tenant relationship land cleanly with 8digit.

What's the difference between Pay-As-You-Go, the Support Plan and the Unlimited Plan?

Pay-As-You-Go (up to 5 people) has no monthly plan fee; remote or onsite help is available only on request, billed separately. The Support Plan is €50 per person per month with unlimited tickets and 30 minutes of remote support per person per month. The Unlimited Plan is €100 per person per month with unlimited tickets and unlimited remote support during support hours. Prices include 17% TVA, the Support and Unlimited Plans cover 1 to 25 people, and every plan runs on a 12-month term. Onsite work and Microsoft 365 licences are billed separately on every plan.

How does GDAP work instead of sharing passwords?

GDAP is a professional admin relationship that lets us support your Microsoft environment the proper way, without fragile shared admin passwords.

What does consolidated billing cover?

Cloud licence billing for Microsoft 365 can run through 8digit, so renewals and licence changes are not scattered across separate vendor invoices.

Questions about Microsoft 365 licences or our IT plans? Kevin has helped over 150 businesses since 2007, and we're happy to help yours. Use our contact form to ask a question or request a meeting. We reply within 2–3 business days, usually sooner.