A fixed monthly IT plan for small teams
Unlimited tickets and 30 minutes of remote help per person every month, for one price per person incl. TVA.
- Unlimited tickets via the client portal
- 30 min remote help per person per month
- Extra remote and onsite time at €100/h incl. TVA
- For teams of 1–25 people
- Signed service agreement (GDPR and confidentiality)
Is this for you?
A small office with a few PCs and shared accounts.
Quick help most months, without counting every request.
One monthly price per person, extras at a clear rate.
What’s included, and what’s not
Included
- Unlimited tickets through the client portal
- 30 min remote help per person per month (no carry-over)
- Extra remote time at €100/h incl. TVA
- Onsite at €100/h incl. TVA, min. 1 hour + €2/km
- Support hours Mon–Fri 8:00–12:00 and 13:00–17:00
Not included
- Monitoring, 24/7 or on-call support
- Projects such as migrations or new setups (quoted separately)
- Hardware and software purchases
- Add-ons such as Microsoft 365, Heimdal, Nitro or CloudFactory (billed separately)
A fixed monthly IT plan for small teams
Unlimited tickets and 30 minutes of remote help per person every month, for one price per person incl. TVA.
- Unlimited tickets via the client portal
- 30 min remote help per person per month
- Extra remote and onsite time at €100/h incl. TVA
- For teams of 1–25 people
- Signed service agreement (GDPR and confidentiality)
Every IT plan, including Pay as you go, starts with a signed service agreement (GDPR data processing and confidentiality), because we may see confidential data and passwords. It protects you and us.
Is this for you?
A small office with a few PCs and shared accounts.
Quick help most months, without counting every request.
One monthly price per person, extras billed separately.
What’s included, and what’s not
Included
- Unlimited tickets through the client portal
- 30 min remote help per person per month (no carry-over)
- Extra remote time billed separately
- Onsite billed separately, min. 1 hour + €2/km
- Support hours Mon–Fri 8:00–12:00 and 13:00–17:00
Not included
- Monitoring, 24/7 or on-call support
- Projects such as migrations or new setups (quoted separately)
- Hardware and software purchases
- Add-ons such as Microsoft 365, Heimdal, Nitro or CloudFactory (billed separately)
How time and visits are billed
Remote help
- 30 minutes per person per month included
- No carry-over to the next month
- Extra time: minimum 30 min, then 30-min steps
Onsite visits
- Minimum 1 hour per visit
- Travel: €2/km incl. TVA · counted one way from our office
- Booked through the client portal
- Anywhere in Luxembourg
What it costs in practice
Worked examples using the prices on this page. All amounts incl. 17% TVA.
5 people × €50 per person per month, incl. TVA.
A 15-minute remote fix, covered by that person’s included 30 minutes.
Three simple steps
Use the contact form or email hello@8digit.lu. Reply within 4 working hours
We confirm the right option and price, then set up your team in the client portal.
Open a ticket in the client portal; we work on it during support hours (Mon–Fri 8:00–12:00 and 13:00–17:00).
| Pay as you goSee Pay as you go → | Support plan | Unlimited planSee Unlimited plan → | |
|---|---|---|---|
| Price | Pay as you go | €50/person/month | €100/person/month |
| Best for | Occasional needs | Regular small questions | Teams relying on IT daily |
| Team size | Up to 5 people · limited spots | 1–25 | 1–25 |
| Remote help | Min 30 min, then 30-min steps | 30 min/person/month incl., extra time billed | Unlimited in support hours · Fair use: normal day-to-day IT; projects (migrations, new setups, rollouts) quoted separately. |
| Onsite | Min 1 h + €2/km | Min 1 h + €2/km | Min 1 h + €2/km |
| Pay yearly | — | 2 months free | 2 months free |
| Tickets via portal | |||
| Support hours | Mon–Fri 8:00–12:00 and 13:00–17:00 | Mon–Fri 8:00–12:00 and 13:00–17:00 | Mon–Fri 8:00–12:00 and 13:00–17:00 |
| Response time | Reply within 4 working hours | Reply within 4 working hours | Reply within 4 working hours |
| Projects | Quoted | Quoted | Quoted |
| Add-ons | Optional, billed separately | Optional, billed separately | Optional, billed separately |
| Term | No term | 12-month term | 12-month term |
Add the tools your team uses
Available with any plan, including Pay as you go. Billed separately from your support plan. All prices incl. 17% TVA.
Microsoft 365logo file neededEmail, Office apps and Teams, managed per person. Licence assignment and setup are free.
Heimdalpartner logo neededSecurity software for your team’s devices, set up and looked after by us.
Nitropartner logo neededPDF editing and e-signing software for your team.
CloudFactorypartner logo neededCloud products and licences through our partner CloudFactory.
More partners can be added here.
Support planquestions
Straight answers, all prices incl. 17% TVA.
What happens when the included 30 minutes run out?
Extra remote help is billed separately: minimum 30 minutes, then 30-minute steps.
Does unused time carry over?
No. Included remote time is per person per month and does not carry over.
Are onsite visits included?
No. Onsite visits are billed separately: minimum 1 hour, plus €2/km travel.
Can we add or remove people?
Tell us and we adjust the plan to your team size (1–25 people).
What is the term?
12-month term. Pay yearly, get 2 months free: you pay 10 months instead of 12.
What is not included?
Monitoring, 24/7 or on-call support, projects such as migrations, hardware and software purchases, and add-ons. Projects are quoted separately.