Unlimited plan — remote IT support for your team
As much remote help as your team needs during support hours, for one price per person incl. TVA.
- Unlimited remote help, Mon–Fri 8:00–12:00 and 13:00–17:00
- Unlimited tickets via the client portal
- Onsite billed separately, min. 1 hour + €2/km incl. TVA · one way from our office
- For teams of 1–25 people
- Signed service agreement (GDPR and confidentiality)
Every IT plan, including Pay as you go, starts with a signed service agreement (GDPR data processing and confidentiality), because we may see confidential data and passwords. It protects you and us.
Is this for you?
Offices that rely on their PCs and accounts every day.
Help without watching the clock.
The same price per person every month.
What’s included, and what’s not
Included
- Unlimited remote help during support hours (Mon–Fri 8:00–12:00 and 13:00–17:00)
- Unlimited tickets through the client portal
- Onsite billed separately, min. 1 hour + €2/km
- Fair-use scope: Unlimited remote support for normal day-to-day IT. Projects (migrations, new setups, rollouts) are not included and are quoted separately.
- Fair use: unlimited remote support for normal day-to-day IT. Projects (migrations, new setups, rollouts) are not included and are quoted separately.
Not included
- Monitoring, 24/7 or on-call support
- Projects such as migrations or new setups (quoted separately)
- Hardware and software purchases
- Add-ons such as Microsoft 365, Heimdal, Nitro or CloudFactory (billed separately)
How time and visits are billed
Remote help
- Unlimited during support hours
- Everyday questions and problems
- Fair-use scope · unlimited remote support for normal day-to-day IT. Projects (migrations, new setups, rollouts) are not included and are quoted separately.
- Fair use: unlimited remote support for normal day-to-day IT. Projects (migrations, new setups, rollouts) are not included and are quoted separately.
Onsite visits
- Minimum 1 hour per visit
- Travel: €2/km incl. TVA · counted one way from our office
- Booked through the client portal
- Anywhere in Luxembourg
What it costs in practice
Worked examples using the prices on this page. All amounts incl. 17% TVA.
8 people × €100 per person per month, incl. TVA.
Email, printer and account questions handled remotely in support hours.
Three simple steps
Use the contact form or email hello@8digit.lu. Reply within 4 working hours
We confirm the right option and price, then set up your team in the client portal.
Open a ticket in the client portal; we work on it during support hours (Mon–Fri 8:00–12:00 and 13:00–17:00).
| Pay as you goSee Pay as you go → | Support planSee Support plan → | Unlimited plan | |
|---|---|---|---|
| Price | Pay as you go | €50/person/month | €100/person/month |
| Best for | Occasional needs | Regular small questions | Teams relying on IT daily |
| Team size | Up to 5 people · limited spots | 1–25 | 1–25 |
| Remote help | Min 30 min, then 30-min steps | 30 min/person/month incl., extra time billed | Unlimited in support hours · Fair use: normal day-to-day IT; projects (migrations, new setups, rollouts) quoted separately. |
| Onsite | Min 1 h + €2/km | Min 1 h + €2/km | Min 1 h + €2/km |
| Pay yearly | — | 2 months free | 2 months free |
| Tickets via portal | |||
| Support hours | Mon–Fri 8:00–12:00 and 13:00–17:00 | Mon–Fri 8:00–12:00 and 13:00–17:00 | Mon–Fri 8:00–12:00 and 13:00–17:00 |
| Response time | Reply within 4 working hours | Reply within 4 working hours | Reply within 4 working hours |
| Projects | Quoted | Quoted | Quoted |
| Add-ons | Optional, billed separately | Optional, billed separately | Optional, billed separately |
| Term | No term | 12-month term | 12-month term |
Add the tools your team uses
Available with any plan, including Pay as you go. Billed separately from your support plan. All prices incl. 17% TVA.
Microsoft 365logo file neededEmail, Office apps and Teams, managed per person. Licence assignment and setup are free.
Heimdalpartner logo neededSecurity software for your team’s devices, set up and looked after by us.
Nitropartner logo neededPDF editing and e-signing software for your team.
CloudFactorypartner logo neededCloud products and licences through our partner CloudFactory.
More partners can be added here.
Unlimited planquestions
Straight answers, all prices incl. 17% TVA.
What does “unlimited” cover?
Remote help for everyday IT questions and problems, during support hours (Mon–Fri 8:00–12:00 and 13:00–17:00). Unlimited covers remote help only; onsite visits are billed at €100/h. Projects are quoted separately.
Are onsite visits included?
No. Onsite visits are billed separately: minimum 1 hour, plus €2/km travel.
Are projects or migrations included?
No. Projects such as migrations or new setups are quoted separately.
Do you help outside support hours?
Support hours are Mon–Fri 8:00–12:00 and 13:00–17:00, closed weekends and public holidays. There is no out-of-hours help.
What is the term?
12-month term. Pay yearly, get 2 months free: you pay 10 months instead of 12.
Is there a minimum team size?
The plan is for teams of 1 to 25 people.