IT support that fits how you work
Three ways to get help for your team in Luxembourg. All prices incl. 17% TVA.
Three ways to get IT support
Pick the option that fits how often your team needs help.
Pay as you go
- Remote: min. 30 min, then 30-min steps
- Onsite: min. 1 hour + €2/km
- No monthly fee, no term
Pay as you go
- Remote: min. 30 min, then 30-min steps
- Onsite: min. 1 hour + €2/km
- No monthly fee
Support plan
- Unlimited tickets
- 30 min remote help per person/month
- Pay yearly, get 2 months free
Unlimited plan
- Unlimited remote help in support hours
- Fair-use scope · unlimited remote support for normal day-to-day IT. Projects (migrations, new setups, rollouts) are not included and are quoted separately.
- Fair use: unlimited remote support for normal day-to-day IT. Projects (migrations, new setups, rollouts) are not included and are quoted separately.
- Onsite billed separately, + €2/km
- Pay yearly, get 2 months free
Side by side
| Pay as you goSee Pay as you go → | Support planSee Support plan → | Unlimited planSee Unlimited plan → | |
|---|---|---|---|
| Price | €100/h incl. TVA | €50/person/month | €100/person/month |
| Best for | Occasional needs | Regular small questions | Teams relying on IT daily |
| Team size | Up to 5 people · limited spots | 1–25 | 1–25 |
| Remote help | Min 30 min, then 30-min steps | 30 min/person/month incl., extra time billed | Unlimited in support hours · Fair use: normal day-to-day IT; projects (migrations, new setups, rollouts) quoted separately. |
| Onsite | Min 1 h + €2/km | Min 1 h + €2/km | Min 1 h + €2/km |
| Pay yearly | — | 2 months free | 2 months free |
| Tickets via portal | |||
| Support hours | Mon–Fri 8:00–12:00 and 13:00–17:00 | Mon–Fri 8:00–12:00 and 13:00–17:00 | Mon–Fri 8:00–12:00 and 13:00–17:00 |
| Response time | Reply within 4 working hours | Reply within 4 working hours | Reply within 4 working hours |
| Projects | Quoted | Quoted | Quoted |
| Add-ons | Optional, billed separately | Optional, billed separately | Optional, billed separately |
| Term | No term | 12-month term | 12-month term |
| Pay as you goSee Pay as you go → | Support planSee Support plan → | Unlimited planSee Unlimited plan → | |
|---|---|---|---|
| Price | €100/h incl. TVA | €50/person/month | €100/person/month |
| Best for | Occasional needs | Regular small questions | Teams relying on IT daily |
| Team size | Up to 5 people · limited spots | 1–25 | 1–25 |
| Remote help | Min 30 min, then 30-min steps | 30 min/person/month incl., extra time billed | Unlimited in support hours · Fair use: normal day-to-day IT; projects (migrations, new setups, rollouts) quoted separately. |
| Onsite | Min 1 h + €2/km | Min 1 h + €2/km | Min 1 h + €2/km |
| Pay yearly | — | 2 months free | 2 months free |
| Tickets via portal | |||
| Support hours | Mon–Fri 8–12 & 13–17h | Mon–Fri 8–12 & 13–17h | Mon–Fri 8–12 & 13–17h |
| Response time | Reply within 4 working hours | Reply within 4 working hours | Reply within 4 working hours |
| Projects | Quoted | Quoted | Quoted |
| Add-ons | Optional, billed separately | Optional, billed separately | Optional, billed separately |
| Term | No term | 12-month term | 12-month term |
| Agreement | Signed service agreement before we start (GDPR and confidentiality) | Signed service agreement before we start (GDPR and confidentiality) | Signed service agreement before we start (GDPR and confidentiality) |
During support we may see confidential data and passwords. A signed agreement, including GDPR data-processing terms, protects you and us: we only use what we see to fix the issue, and never keep or share it.
How we bill extra time
Extra remote and onsite time on the Support plan and Unlimited plan, at €100/h incl. TVA.
Remote help
- Minimum 30 minutes per request
- Then billed in 30-minute steps
- Included time and unlimited help depend on your plan
Onsite visits
- Minimum 1 hour per visit
- Travel: €2/km incl. TVA · counted one way from our office
- Booked through the client portal
- Anywhere in Luxembourg
Three simple steps
Use the contact form or email hello@8digit.lu. Reply within 4 working hours
We confirm the right option and price, then set up your team in the client portal.
Open a ticket in the client portal; we work on it during support hours (Mon–Fri 8:00–12:00 and 13:00–17:00).
Add the tools your team uses
Available with any plan, including Pay as you go. Billed separately from your support plan. All prices incl. 17% TVA.
Microsoft 365logo file neededEmail, Office apps and Teams, managed per person. Licence assignment and setup are free.
Heimdalpartner logo neededSecurity software for your team’s devices, set up and looked after by us.
Nitropartner logo neededPDF editing and e-signing software for your team.
CloudFactorypartner logo neededCloud products and licences through our partner CloudFactory.
More partners can be added here.
IT support questions
Straight answers, all prices incl. 17% TVA.
Which plan fits us?
Pay as you go for occasional needs, the Support plan for regular small questions, Unlimited plan if your team relies on IT every day. Tell us what you need and we compare the options with you.
Are prices incl. TVA?
Yes. All prices include 17% TVA.
Are onsite visits included in the plans?
No. Onsite visits are billed separately on every option: minimum 1 hour, plus €2/km travel.
What are add-ons?
Tools your team uses, such as Microsoft 365, Heimdal, Nitro or CloudFactory. They are available with any option and billed separately.
What are the support hours?
Mon–Fri 8:00–12:00 and 13:00–17:00, closed weekends and public holidays. There is no out-of-hours help. We reply within 4 working hours.
What is the term?
Support plan and Unlimited plan: 12-month term. Pay yearly, get 2 months free: you pay 10 months instead of 12.